Refund policy

15-day money-back guarantee
If you don't love your ring's design, you can return it within 15 days of delivery for a refund. To start a return, email support@zoey.ph with your order number. Items sent back without an approved return request can't be accepted.

To be eligible, the item must be unworn and in the same condition you received it, in its original packaging, with your receipt or proof of purchase.

14-day size exchange
Ordered the wrong ring size? You can request a size exchange within 14 days of delivery. A ₱600 handling fee and ₱109 shipping apply. See our Exchange Policy for the full steps.

Damaged or wrong items
Please check your order when it arrives and email us right away if an item is defective, damaged or not what you ordered, so we can make it right.

Non-returnable items
Custom or personalised items, sale items and gift cards can't be returned.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it. If more than 15 business days have passed since approval, contact us at support@zoey.ph.