Shipping policy

💳 Payment Methods

We offer a range of secure and convenient payment options:

• Cash on Delivery (COD) – Pay when your order arrives

• Credit & Debit Cards (Visa, Mastercard)

• GCash / Maya (where available)

All payments are processed securely. Your information is always protected.

🚚 Delivery Information

We deliver nationwide across the Philippines.

Delivery Timeframes

• Metro Manila: 1–3 business days

• Provincial Areas: 3–7 business days

Orders are processed within 24 hours (excluding Sundays and holidays).

📍 Shipping Fees

Shipping fees are calculated at checkout based on your location.

👉 We may offer free shipping promotions from time to time — keep an eye out.

💍 Meet-Up Option (BGC)

Prefer to see the product in person?

We offer meet-ups in BGC (Bonifacio Global City) for selected items.

• Ideal for engagement rings and high-value orders

• Schedule will be arranged after order confirmation

📦 Order Tracking

Once your order is shipped, you’ll receive a tracking number via SMS or email so you can monitor delivery in real time.

⚠️ Important Notes

• Please ensure someone is available to receive the order for COD deliveries

• Couriers may attempt delivery multiple times before returning the parcel

• Delays may occur during peak seasons, holidays, or due to weather conditions

❓ Questions?

If you need help, contact us anytime:

📧 support@zoey.ph
📱 +63 952 486 8974

We’re happy to assist you.